Privacy Policy
Your privacy matters to us
Last updated: March 15, 2025
Our Commitment to Your Privacy
quorinexlo understands that your personal information is valuable and deserves protection. This privacy policy explains how we collect, use, store, and protect your information when you interact with our financial services. We're committed to transparency about our practices and ensuring you have control over your personal data.
Operating under Australian privacy laws, we follow the Privacy Act 1988 and the Australian Privacy Principles (APPs). This means we maintain strict standards for handling your information and provide you with specific rights regarding your personal data.
Information We Collect
Personal Information
We collect information that identifies you personally when you engage with our services. This includes basic details like your name, address, phone number, and email address. For financial services, we also collect your date of birth, tax file number, and employment details as required by Australian financial regulations.
Financial Information
When you use our financial services, we collect information about your income, assets, liabilities, and financial goals. We also maintain records of your transaction history, account balances, and payment methods. This information helps us provide appropriate financial advice and comply with our regulatory obligations.
Technical Information
Our website and applications automatically collect certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our digital services and ensure security.
How We Use Your Information
We use your personal information primarily to deliver financial services and meet our legal obligations. This means processing applications, managing accounts, providing financial advice, and conducting necessary identity verification checks.
We never sell your personal information to third parties. Any sharing of your data is limited to specific purposes outlined in this policy and permitted under Australian privacy law.
Information Sharing and Disclosure
We share your information only when necessary to provide our services or when required by law. Our approach to information sharing is conservative and focused on protecting your privacy while meeting legitimate business and legal requirements.
| Recipient Type | Purpose | Legal Basis |
|---|---|---|
| Service Providers | Processing payments, data storage, identity verification | Contractual necessity |
| Regulatory Bodies | Compliance reporting, investigation assistance | Legal obligation |
| Professional Advisors | Legal advice, audit services, business consulting | Legitimate interest |
Your Rights and Choices
Under Australian privacy law, you have specific rights regarding your personal information. We've designed our processes to make exercising these rights straightforward and transparent.
Access and Correction
You can request access to the personal information we hold about you at any time. If you find information that's incorrect or incomplete, you have the right to request corrections. We'll respond to access requests within 30 days and make corrections promptly when appropriate.
Complaints Process
If you're concerned about how we've handled your personal information, you can lodge a complaint with us directly. We take all privacy complaints seriously and will investigate thoroughly. If you're not satisfied with our response, you can escalate your complaint to the Office of the Australian Information Commissioner.
Marketing Communications
You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly. However, we'll still need to send you important information about your accounts and services, as well as legally required communications.
Data Security and Protection
We protect your information using industry-standard security measures appropriate for financial services. Our security approach includes both technical safeguards and operational procedures designed to prevent unauthorized access, use, or disclosure of your personal information.
In the unlikely event of a data breach that could cause serious harm, we'll notify you and relevant authorities as required by Australian law, typically within 72 hours of discovery.
Data Retention and Deletion
We keep your information only as long as necessary to provide our services and meet legal requirements. For financial services, this typically means retaining records for seven years after your relationship with us ends, as required by Australian corporate and tax law.
When we no longer need your information, we securely delete or destroy it using methods appropriate for the type of data. Digital records are permanently deleted using secure deletion procedures, while physical documents are securely shredded or destroyed.
International Data Transfers
Some of our service providers are located outside Australia, which means your information may be transferred internationally. We only work with providers who demonstrate appropriate privacy protections and comply with Australian privacy requirements for overseas transfers.
Countries where your data may be processed include the United States and members of the European Union, all of which have been assessed as having adequate privacy protections or are covered by appropriate contractual safeguards.
Changes to This Policy
We review this privacy policy regularly and update it when necessary to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through our usual communication channels and provide reasonable time for you to review the updated policy.
Minor updates, such as clarifications or administrative changes, may be made without specific notification, but we'll always update the "last modified" date at the top of this policy.
Contact Our Privacy Team
Email: info@quorinexlo.com
Phone: +61400238984
Address: 69 Ann St, Brisbane City QLD 4000, Australia
We respond to privacy inquiries within 5 business days